Shipping
We are based in Italy, but we ship worldwide. FREE SHIPPING ON ALL ORDERS WORLDWIDE.
All orders are shipped and tracked with DHL EXPRESS within 24 hours of receiving the order.
All taxes and customs fees are covered by us, so the final price is all-inclusive, with no additional costs for the customer.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@recentestudio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In this case, you will receive a full refund of the price of the products except for shipping costs and import duties. The return shipping cost shall be borne by the Consumer.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@recentestudio.com.